GET SUPPORT

SHIPPING & TRACKING

All questions regarding shipments and track & trace.

All orders will be dispatched within 24-48 hours, and shipping will take around 5-10 business days depending on your location. We will send you a confirmation E-mail, there will be the tracking code and the order number.

Yes, once your order is shipped, we will provide you with a tracking number to monitor the progress of your delivery. You can also check your order on our tracking page: Track your order here

RETURNS AND EXCHANGE

Learn more about our Exchange and return policy as well as the products warranty.

You can return a product for any reason within 14-days guaranteed. No questions asked.
We do not charge a return fee
The customer only have to bare the return label

If you would like to know more about returning your order, please contact us HERE

By simply sending us an e-mail on support@onerostore.com or through the contact form.

Our support team will then guide you through the return process.

Once we received your return, we will send you money back the day the return package arrives.

It may take up to 3-5 business days for the bank to process this.

PODUCT & STORE INFORMATION

Here you will find all questions related to all products in the store.

All our garments are manufactured based on standard sizing, we strongly recommend going up 1 size for a better fit. With some products, accurate sizing info can be found right under the product price, when clicking "size chart"

We have a wide selection of products and to ensure we can offer fair prices, we source our fabrics and materials globally, as each fabric may be cheaper in a different market.

We strongly recommend hand-washingall our products, when using machine wash make sure to use choose hand-wash to prevent shrinking / damaging of our premium materials.

Air drying only.